Frequently Asked Questions
Everything you need to know about shopping with Helly Hansen NZ, from shipping to technical gear care.
What are the standard shipping times within New Zealand?
We offer nationwide shipping across NZ. Standard delivery typically takes 2-4 business days for the North Island and 3-5 business days for the South Island. Rural deliveries may require an additional 2 days.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our online returns portal to generate a shipping label and initiate your refund or exchange.
Are your jackets covered by a warranty?
Yes, all Helly Hansen products are covered by a limited warranty against defects in materials and workmanship. This typically covers the practical lifetime of the product, ensuring your gear performs when you need it most.
How should I wash and maintain my HELLY TECH® waterproof gear?
To maintain waterproof integrity, we recommend machine washing on a medium heat setting with a technical detergent. Avoid fabric softeners. Tumble dry on low heat to reactivate the Durable Water Repellent (DWR) treatment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as flexible payment options including Afterpay and Laybuy for interest-free installments.
How do I find the right size for technical base layers?
Our gear is designed for an athletic fit. We recommend checking our detailed Size Guide located on each product page, which provides measurements for chest, waist, and sleeve length to ensure the best performance.